Privacy Policy

TaperMate - Privacy Policy 

Date: [September 2024] 

We are TaperMate Pty Ltd (ACN 674 327 989). Protecting your privacy is important to us. This policy explains how we manage personal information within our organisation. 

Kinds of personal information we collect 

The kinds of personal information that we collect and hold about you may include:  

• identifying information, such as your name and date of birth; 
• contact information, such as your postal address, email address and telephone number; 
• social media handles and other social media profile information that you make available to us or to the public; 
• usernames and passwords that you create when registering for an account with us; 
• details of any products or services that we provide to you; 
• information about how you use the products and services we provide; 
• records of our communications with you, including any messages you send us; 
• device information, server log information, IP address, and location information; 
• with your consent, your health information, such as medical information (including symptoms, your medical treatment and advice received) you provide us; and 
• with your consent, other sensitive information that is not health information, including information about your background and ethnicity.  

Without this information we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us. 

How we collect personal information 

We collect personal information about you in the following ways: 

• when you register for an account with us; 
• when you submit a query or request to us; 
• when you provide information to us via our website;  
• when you respond to a survey that we run or fill in forms on our mobile application (“app"); 
• by tracking your use of our app; 
• from public sources; and 
• from third parties who are entitled to disclose that information to us.  
• Where we collect personal information from you, we will generally do so directly ourselves. However, in some cases we may collect personal information from a third party, such as through your representatives, contractors who provide services to us, or third parties who refer you to us because they think you may be interested in our products or services. 

Purposes for which we use personal information 

We use personal information that we collect about you for the following purposes:  

• to verify your identity when you are dealing with us; 
• to determine your eligibility for any of our products or services; 
• to enable us to provide our products and services; 
• to answer your queries and requests; 
• to comply with our legal and regulatory obligations;  
• to carry out market analysis and research; 
• to monitor use of our products and services; 
• to assess, maintain, upgrade and improve our products and services; 
• to carry out education and training programs for our staff; 
• to manage and resolve any legal or commercial complaints or issues; 
• to carry out planning and forecasting activities and other internal business processes; and 
• to keep you informed about our activities, including by sending out newsletters.  
• When you register an account with us you will have the option to have direct communications from us. If you elect to receive direct communications from us, you agree to receiving all communications from us, and our partners. You can opt-out of receiving communications from us by contacting us at info@tapermate.com.au or following the “unsubscribe” link in the communication.  

We may also use and disclose your information for other purposes as authorised by you, or in accordance with your requests or instructions. 

People to whom we disclose personal information 

We may share personal information about you with: 

• your representatives, advisers and others you have authorised to interact with us on your behalf; 
• our staff who need the information to discharge their duties; 
• related entities within our corporate group; 
• our business partners, agents and service providers; 
• payment system operators and financial institutions; 
• prospective purchasers of all or part of our business or shares in our company or a related entity; 
• professional advisers who we engage to provide advice on our business; and 
• government authorities who ask us to disclose that information, or to other people as required by law.  
• We will not disclose your personal information to anyone outside Australia. 

We will never sell your personal information to any third party without first seeking your consent. 

We use cookies to monitor and observe your use of our app and our website, compile aggregate data about that use, and provide you with a more effective service (which may include customising parts of our  app based on your preferences and past activities on those websites).  "Cookies" are small text files created and stored on your hard drive by your internet browser software to hold relevant information about the page you are currently viewing.  Most internet browsers have a facility that will allow you to disable cookies altogether – please refer to your browser’s help menu to find out how to do this. While you will still be able to browse our app with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly. 

Storage and security of personal information 

We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to-date. These steps include promptly updating personal information when we are advised that the information has changed, checking our contact lists for accuracy, and providing individuals with a simple means to update their personal information. 

We store personal information for as long as it is needed for the purpose for which it was collected or as required by law. We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats. 

We also take steps to monitor access to and modification of your information by our staff, and ensure that our staff are aware of and properly trained in their obligations for managing your privacy. 

Access and correction  

If you want to access any of the personal information that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact us using the contact details set out below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request. 

Complaints 

We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal information and think we may have breached the Australian Privacy Principles, or any other relevant obligation, please contact us using the contact details set out below. Complaints must be lodged in writing. We will deal with the matter within a reasonable time, and will keep you informed of the progress of our investigation. 

If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved satisfactorily, you can contact us to discuss your concerns. You are also entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au. 

Changes to this policy 

We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our app and our website. 

Contact details 

If you need to contact us or want any further information from us on privacy matters, please contact our privacy manager at info@tapermate.com.au or write to us at TaperMate C/- The Firm, Floor 1, 15 Torrens St, Braddon, ACT, 2612